TERMS & CONDITIONS

Please read the terms and conditions below. We have tried to be as clear as we can be, removing as much jargon as possible. By purchasing from our store you are accepting the conditions below and are liable to the terms. These terms should not be confusing, our aim is to protect you as a buyer and us as a seller. If anything is unclear please contact us immediately. 

GENERAL TERMS AND CONDITIONS

While every effort is made to depict products accurately, images found on this website do not necessarily depict the product with which they are linked and are used purely for illustrative purposes only. Our aim is to achieve 100% customer satisfaction. We entrust to all our customers that if there is dissatisfaction by the customer and this is deemed to be reasonable then we will do all we can to resolve any problems in question.

We are open to social feedback but no negative comments regarding WheelHaus or our partners shall be posted by the customer on any internet or other forums, blogs, magazines or any other form of media without contacting us prior to this in order to resolve the issue. Breach of our terms in this regard will result in one or more of the following: cessation of all works/retention of all parts by us until due payment up to point of cessation / a financial penalty to the customer reflecting damages caused.

Some of the proposed modifications may take the vehicle beyond the scope of the vehicle manufacturer’s original design briefs and intended use, possibly with impact on other parts/systems of the car, for which the vehicle owner/keeper accepts all responsibility and liability. Any additional products/costs / required or desired to complement/augment etc a particular agreed conversion are the responsibility of the customer. During installation/whilst carrying out any works we cannot be held responsible for the failure of malfunction of parts already worn/damaged parts on the vehicle which may subsequently fail or deteriorate during or after installation/works.

Whilst we endeavour to supply the best quality parts possible to our customers it’s often apparent on some aftermarket items that some modifications to the item/vehicle are required to obtain perfect fitment, please appreciate this. Naturally, aftermarket items which are cheaper than the original manufacturer item are often not up to the same exact quality as the original manufacturer part.

PAYMENT AND PRICES

Unless otherwise stated, all prices include VAT at 20%. As some of our products are imported, printed and/or website prices may be subject to change without notice due to fluctuating currency exchange rates and supply prices.

DELIVERY AND IMPORTANT INFORMATION ABOUT COURIER / POSTAL DELIVERIES

THIS IS VERY IMPORTANT. PLEASE READ. It is the customer’s full responsibility to check and examine an item(s) being delivered by the postal service or a courier service before signing for receipt of the item(s). When signing for the item it is stated ‘received in good condition’.

The courier or postal service will not offer compensation or a claim for damage to goods caused by them after the item has been signed for. Before items leave our premises we check them to assure good undamaged condition and we pack the item(s) well to avoid damage whilst it is en route to you. We cannot offer compensation or a claim for any damaged goods that have been signed for in good condition or ‘unchecked’ with the courier / postal service. The only circumstances when we can make a claim and provide compensation/replacement for a damaged item(s) is when the item(s) is checked and signed for as damaged.

You must insist that the courier driver waits whilst the item(s) being delivered is inspected before you sign for it, even if the courier objects to this. It is their obligation in the terms and conditions set out by our couriers that the driver is to wait whilst goods are inspected. Please appreciate that the courier drivers get paid commission on the number of deliveries they carry out per day, so this is the reason why they may want to leave you quickly and get on with their next delivery. The customer should not instruct the courier to leave an item(s) in a location without a signature.

If this happens and losses or damages occur we will not be responsible or be able to offer a claim. Also, if items are signed for by a 3rd party, friend or neighbour etc they must check the item before signing for receipt. If there are damages present on the item it must be signed for as damaged otherwise we cannot claim from the courier and therefore cannot offer compensation or replacement parts. An item(s) being delivered by courier/postal service must not be signed for as ‘unchecked’. The item(s) must be checked for damages before signing.

The only circumstances that we will be able to offer a claim/ compensation/replacement for damaged item(s) are if it has been checked and signed for as damage. We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third-party suppliers, we cannot always guarantee exact delivery times; orders can not normally be cancelled due solely to a delay on an estimated delivery time. We cannot be held responsible for delays caused by our suppliers, third-party errors or delivery delays or any other unforeseen issues. 

ONLINE ORDERS

Online / Mail order items purchased on a credit card can normally only be delivered to the cardholding/billing address. We reserve the right to refuse suspect credit card payments and to carry out additional security checks including address verification, bank referrals, date of birth, occupation etc. All orders will normally be dispatched within 72 hours of your order if in stock, or of our receiving the goods if they are not in stock at the time of order.

This can sometimes be longer due to unforeseen issues. Please contact us should dispatch time take longer. Most items will be sent by trackable courier and must be signed for. A signature to our courier will be deemed as goods received in a safe condition. 

QUALITY AND FITMENT OF AFTERMARKET PARTS

Many of the parts we sell are non-original manufacturer parts and are made in the aftermarket sector. We must stress that on all parts we sell we aim for them to be the highest quality possible, but with aftermarket items, there can be a tolerance to fitment and quality from that of an original manufacturers part.

This means that sometimes they are handmade or more often than not are made from tooling/moulds which may or may not be as specific as an original manufacturer part and may result in the item not be as accurate as the original manufacturer part. When purchasing aftermarket items the buyer understands and accepts that there could be a tolerance from an original vehicle manufacturers part. This may mean that adjustments/modification at the time of fitting need to be made, adhesives may need to be used or small modifications to the aftermarket part purchase may need to be made.

The overall quality of aftermarket items may also have a tolerance from the quality of an original manufacturers part. An example of this could be small imperfection or blemishes. Quality imperfections we aim to keep to a minimum, however, can appear on aftermarket items due to the nature of their manufacturing processes. If you feel blemishes or imperfection in the product that has been delivered are outside of your tolerances its important you raise this before installation. It is your (the buyer's) responsibility to check and raise queries prior to installation as returns and exchanges post-installation will be invalid. We recommend fitting by a specialist workshop who has expertise in fitting aftermarket items, not just original manufacturer parts.

If the buyer takes an aftermarket part to a main dealer or to a company who is not open to fitting aftermarket items and carrying out any necessary modifications to do so in some cases they will often be turned away saying that the product will not fit. This will often be more so due to the incapability of the installing workshop instead of the product not being able to be fitted to the vehicle. We aim for all of our aftermarket products that we sell to have had been test fitted (or at least another product from the same mould/tooling) at an earlier time in our workshop before selling to our customers.

As the seller, we are here to help and offer advice if possible with any installations of our aftermarket parts supplied if required. We cannot cover return delivery costs or refund delivery cost of aftermarket items that have minor imperfections or need minor modifications as this is to be accepted when buying an aftermarket product and the buyer is to fully accept this before purchasing When buying aftermarket products from our website, on the telephone or in-store from us the buyer agrees to our terms and conditions.

Quality and fitment tolerances on aftermarket products applies to all sellers, not just us. However, we outline this to our customers in honesty instead of offering perfection quality, which is sometimes not realistic on aftermarket items.

THE WEBSITE

All content on this website belongs to WheelHaus and must not be copied or reproduced in part, or in whole, without the owner's specific written permission. Although we endeavour to ensure all information on this website is correct and up to date, we offer no guarantee of this. All images are for illustration purposes only and are not always 100% accurate to the product that you are ordering. Please contact us to verify details before making any decisions. We will not be responsible for any losses incurred as a result of errors on the website. We do not accept any association with, or links to this website, without specific written consent from ourselves. We reserve the right to withdraw this consent if we feel an association has been made inappropriately or incoherent with company policies. We are not responsible for any information or content provided by third parties that are linked to this website.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Should you notify us of a return within 14 days of delivery, you will be eligible for full refund (excluding shipping costs to and from, which are non-refundable). You will have 14 days from the date of notifying us to return the item, otherwise your return will be rejected. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase, which will need to be included in the return. Please note that any damage must be reported to us prior to any installation. We cannot offer any exchange or refunds on items that have been installed or used.

To start a return, please email us. If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please ensure you check all items for fitment prior to purchasing as returns cannot be accepted for incorrect fitment. 

Damages and issues

All of our products are thoroughly checked before leaving our warehouse. Please inspect your order upon reception. If the parcel is visually damaged on receipt, please reject the item. In the unlikely event of receiving a damaged, defective item or if you receive the wrong item, please contact us immediately. This means that we can evaluate the issue and make it right.

Please take as many photos as possible of the product and packaging. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will be given after goods have been returned and inspected. Stock items being returned may incur an admin charge of 5-10%. We as the company incur costs and restocking fees to return non-stock items to our suppliers so any non-stock items being returned will incur a re-stocking / handling charge which will be advised at time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to an additional 4% fee. Special order, custom-made and/or import items must be prepaid in full and are nonrefundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable.

Collection deposits are non refundable under ay circumstance.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping

Most items will be shipped by Royal Mail. Expedited shipping may be available at additional cost upon request. For International orders, we may ship via UPS, our discretion. Please note that Trade agreements vary between countries. For this reason, duties and taxes applicable on the importation of any of our products are the full responsibility of the customer as well as any brokerage fees.

For returns, if you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged items

WheelHaus and its suppliers deliver merchandise to carriers properly protected and packaged. Therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If damage is discovered after opening the package, notify the carrier immediately. Claims for damage must be handled through the carrier, not WheelHaus.  If necessary, we will assist you in any claim to the degree practical.

WheelHaus and its manufacturers and supported retailers deliver merchandise to carriers properly protected and packaged. Any damage incurred in transit is the sole responsibility of the carrier. If a package appears damaged upon its arrival, specifically describe the condition of the package on the receipt from your carrier. Notify the carrier immediately if an item is found to be damaged after opening the package. If needed, WheelHaus will assist the customer in your claim to a practical degree.

Guarantee/Warranty

Unless otherwise noted, all WheelHaus’ products are guaranteed to be first quality merchandise. Many products carry a manufacturer's warranty. WheelHaus will pass this warranty on to original buyer. Parts purchased used or through unauthorised distribution channels will no longer carry a warranty whatsoever. There is no warranty, expressed or implied, on any parts used for competition or track events. Additionally, there is no warranty on electrical parts. Buyer shall notify WheelHaus immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. Items are covered by warranty covers for defects as a result of the manufacturing process. It does not cover any defects or damage that may have occurred as a result of wear and tear through use, or for any accidental damage. We do not warranty any labour costs for installation of parts after being sold and getting fitted independently. Carriage costs for the return of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement

Product use

Many products sold by WheelHaus may not be DOT or TUV approved for highway use on public roads. These products are designed for show, off-road or racing applications only. It is the sole and complete responsibility of the buyer to ensure that their vehicles meet all federal, state and local laws and regulations. Buyer assumes all liability and risk associated with the use of high-performance products and holds WheelHaus and its owners harmless of any liability.