REFUND POLICY
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Should you notify us of a return within 14 days of delivery, you will be eligible for full refund (excluding shipping costs to and from, which are non-refundable). You will have 14 days from the date of notifying us to return the item, otherwise your return will be rejected.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase, which will need to be included in the return. Please note that any damage must be reported to us prior to any installation. We cannot offer any exchange or refunds on items that have been installed or used.
To start a return, please email us. If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Please ensure you check all items for fitment prior to purchasing as returns cannot be accepted for incorrect fitment.
Damages and issues
All of our products are thoroughly checked before leaving our warehouse. Please inspect your order upon reception. If the parcel is visually damaged on receipt, please reject the item. In the unlikely event of receiving a damaged, defective item or if you receive the wrong item, please contact us immediately. This means that we can evaluate the issue and make it right.
Please take as many photos as possible of the product and packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds will be given after goods have been returned and inspected. Stock items being returned may incur an admin charge of 5-10%. We as the company incur costs and restocking fees to return non-stock items to our suppliers so any non-stock items being returned will incur a re-stocking / handling charge which will be advised at time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to an additional 4% fee. Special order, custom-made and/or import items must be prepaid in full and are nonrefundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable.
Collection deposits are non refundable under ay circumstance.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
